Media Idee was responsible for the development and the infrastructure provided for the booking and the authentication of the tickets for the Dolphin Show International.
Multi-factor Authentication via Mobile SMS Code sent to the user at the time of booking and to be displayed on entry, Physical Verification Via NIC at the time of booking and a special bar code which was only readable on our software via our scanners was created for the show. Instant booking confirmation meant our booking software did all the work for the agents.
The booking software instantly confirmed online and offline bookings and provided an electronic receipt along with the generated bar code.
Amongst other things the booking engine featured:
The software provided for real time booking. The software showed what dates, show slots and seats were available and updated this information in real time. Customers could choose when they wanted to book and receive instant confirmation safe in the knowledge that there was no duplication or problems with their bookings.
Customers could make a time and date request as well as any special needs especially for special people.
We managed our agents and re-sellers easily by tagging and tracking their individual sales. We could tell exactly where our sales were coming from and they all knew the current status of the dolphin show.
The software was designed to keep track of all orders and attendees info in one place and made it easily accessible from anywhere. The data was clearly arranged and we could also export our attendee’s list as and when we needed them.
This determined how many people could take part in each show everyday day. We could set this limit once overall and then tailor it to our resellers. This prevented overbooking, saving us on refunds or the embarrassment of re-scheduling.
An SMS Alert Engine was developed to send regular announcements, last minute information and follow-up SMS through the dashboard only. This helped us when we wanted to update our customers in a change of dates or bookings.
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